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Strategies To A Better Client Retention in Property Management

Boost your business with these client retention strategies

Faraaz Hashmi | Skybridge Property Group

By Faraaz Hashmi

When a company or a business is just getting started, it’s all about getting as many potential clients as possible. Although it is quite hard to begin with, as the time goes by and the company starts to grow and thrive; the effort should be put more on strategies to retain the clients that they have initially acquired. Wondering why? To begin with, it is generally less costly to have current and returning clients  than to try and acquire a new one. Especially because returning customers are more loyal and spend more than new customers who are still hesitant to spend. 

Worry not! Skybridge Property Group has prepared a list of strategies you can use to improve your client retention starting today!

Client Communication

Good communication is the key to a good relationship with anyone. That’s why it’s very important that you keep your communication channels open, and be ready anytime. Clients love it when they are entertained constantly no matter how many questions they ask. It indicates that you value them, and you are ready to assist them anytime.

Communication to a relationship is like oxygen to life. Without it, it dies.

Consistent and Exceptional Service

Always deliver a consistent and exceptional service so that clients will always be pleased with the services you serve to build trust. Trust that you can excellently deliver any service from you and that they will never be disappointed. It is good to keep the clients pleased at all times.

Ask Feedback and Suggestions

Show your clients that you value their opinions and suggestions. This way, you’ll get to address every concern they raise effectively. Aside from this, you will also benefit from this because you’ll have an insight on the things you must improve and fix for the business to improve and please all the clients.

Reward Loyalty

Show your love for your clients by showing them that you recognize their loyalty. Give them a small reward, it doesn’t have to be grand. Small things are greatly appreciated as long as the people you’re giving it to feel appreciated enough to get a present. At this point, the trust level of your clients will increase, because they will see that you care for them, and are even willing to give them small gifts as a token for their  loyalty.

Use a Communications Calendar

The communications calendar contains the dates in which you will communicate with each of your tenants or clients, to see if they are doing well, have concerns, or satisfied with the service you deliver. By using this strategy, you will have a consistent and fair communication with all your clients without overlooking something.

Provide Convenience

While we all know that businesses and corporations rely on increasing profits, it is also critical to consider what the service would provide to the clients. Convenience is the most important aspect of the experience you want them to have. You should make them feel that they are and will always be convenient as long as they are your client.


As mentioned in the strategy above, you should always provide clients with convenience. Personalization can come in handy in this situation. In what way? Ask for their preferences and all the things they are looking for in a property, then provide them with property management services that you think suit them best. This way, you’ll be able to deliver them a personalized service that would make them feel convenient and satisfied.

Referral Programs

In the industry, referral programs are a win-win situation.Your customers will refer you to others, and you will simply thank and reward them with some money for doing so. You will be able to recoup the incentive you gave to the referrer in the long run, particularly if the new client begins to spend more on your services. This way, you will be able to help your clients and yourself gain some money — which will then result in a better relationship and trust with the clients.

 We hope you find these strategies helpful in increasing client retention in property management, and that you’re now ready to put them into action to strengthen your strategies! Goodluck!

What our customers are saying?

Me & my husband are so grateful with Faraaz as our manager. He is very helpful & professional in dealing with us. We rented one of their houses for 8 years & he's been Great to us. He's always there to help with a smile. He's Great as a manager & Great customer service
Shirley B
Contacted SkyBridge since they came highly recommended and I was not disappointed. Faraaz Hashmi helped us rent our investment property in the states and we were very pleased with the service. He proved to be a thorough professional from our initial call and we could not be happier with the outcome. Thank you Faraaz!
Reem K
Faraaz is a great manager. He is very quick to respond to all our questions and concerns. Very grateful that we have such a wonderful manager and management company.
Kaitlin Y
We have been very happy with the offices we are leasing from Skybridge Property Group. Faraaz provides us with excellent and personalized attention. He is always available when we have concerns and addresses them immediately. He makes the tenants in our building feel like family. We are truly grateful to him and his company.
Karin Esq
We have been renting with Faraaz at Skybridge for almost 4 years now and have zero complaints. Everything is smooth and Faraaz has been/is always very understanding with any issues that arise (which are rare anyways). We would definitely recommend using Skybridge in your search. They are great and will do everything they can to help with anything you might need.
Dylan R
Can't say enough amazing things about them! Faraaz has been nothing but helpful and incredibly gracious in the entire process. I couldn't have asked for a better person to help me with renting. He is incredibly honest, concise, and is very quick to getting back to me with any questions and concerns. You can tell Skybridge truly cares about people more, which is more than I can say about most businesses 😉
Hudson T
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