Tenant FAQs

We understand your interest in securing a place before formally applying. Unfortunately, we are unable to hold a property without a completed application and the required application fee. Our rental properties are offered on a first-come, first-served basis. However, we encourage you to submit your application promptly to increase your chances of securing the property. If your application is approved, you will be notified, and the necessary steps for lease signing and move-in will be provided. If you have any specific concerns or questions, feel free to reach out to our team.

In most cases, upon approval of your rental application, you will be required to pay the security deposit, the first month's rent, and any additional fees specified in your lease agreement. The last month's rent is typically not paid upfront. It's important to carefully review your lease agreement, as payment terms and requirements may vary. If you have any specific questions about the payment process, please don't hesitate to contact our leasing office for clarification.

In California, the legal age to enter into a contract – including a lease to rent a residential property – is 18 years old.

Yes, the security deposit is refundable, provided that the terms of the lease agreement are adhered to. At the end of your lease term, the property will be inspected for any damages beyond normal wear and tear. If the property is in good condition, and there are no outstanding charges or unpaid rent, your full security deposit will be returned to you. It's important to refer to your lease agreement for specific details on the conditions under which the security deposit may be withheld. We strive to conduct this process fairly and transparently, and if you have any questions about the security deposit or the move-out process, please don't hesitate to contact our office for clarification.

A cosigner may be required in situations where the primary applicant does not meet our standard financial or credit requirements. Common scenarios include if the applicant has a limited credit history, insufficient income, or a lower credit score. The cosigner, often a family member or close friend, is someone who agrees to take responsibility for the lease if the primary applicant is unable to meet their financial obligations. The cosigner is subject to the same application and screening process as the primary applicant. If you have any concerns about whether you might need a cosigner or if you have specific questions about the application process, please feel free to contact our office for more information.

1. Visit our Properties tab on our website and click on the specific property to obtain the rental application form.
2. Complete the application thoroughly, providing accurate and detailed information.
3. Pay the required application fee, which covers the cost of processing and screening.
4. Include any supporting documents requested, such as proof of income, rental history, and identification.
5. If necessary, provide contact information for references, including previous landlords.

Once we receive your completed application, our team will review it promptly. We may contact you for additional information or clarification if needed. If your application is approved, we'll guide you through the next steps, including lease signing and move-in details.

Online Portal: Log in to your tenant portal on our website. The portal provides a secure and easy-to-use platform for making payments. You can access it at any time, from anywhere.

Electronic Funds Transfer (EFT): Set up Electronic Funds Transfer through your bank. This allows for automatic, recurring payments, ensuring your rent is paid on time every month.

Credit/Debit Card: Pay with your credit or debit card through the online portal. Please note that additional fees may apply, and we accept major credit cards.

Check or Money Order: Traditional methods still work! You can drop off a check or money order at our office. Be sure to include your name, property address, and unit number on the payment.

Mail: Mail your check or money order to our office. Please send it well in advance to ensure it reaches us on time. Remember to include your necessary details on the payment.

If you have any questions or encounter issues with the payment process, don't hesitate to contact our office for assistance. We're here to help make the payment process as seamless as possible for you.

1. Review Lease Agreement: Take a moment to review your lease agreement. It may contain specific clauses regarding pets, including any restrictions or requirements.
2. Contact Our Office: Reach out to our office to discuss your intention to get a pet. We can provide you with detailed information about our pet policy, including any applicable fees or requirements.
3. Pet Policy: Familiarize yourself with our pet policy, which may include guidelines on acceptable pet breeds, sizes, and the number of pets allowed per unit. This will help you make an informed decision.
4. Pet Fees or Deposits: Be aware of any pet fees or deposits that may apply. These are typically in place to cover potential damages or cleaning related to the presence of a pet.
5. Responsible Pet Ownership: As a responsible pet owner, ensure that your pet is well-behaved and does not cause disturbances to other residents. Always clean up after your pet and adhere to any community rules regarding pets.

1. Review Lease Agreement: Take a look at your lease agreement to understand the terms and conditions related to moving out. It may outline the process for ending a lease early, any notice requirements, and potential financial implications.
2. Discuss with Roommate: Have an open and honest conversation with your roommate about your plans. Share your reasons for moving and discuss the possibility of finding a replacement tenant or if they have any preferences for a new roommate.
3. Notify Property Management: Once you and your roommate have reached an understanding, notify the property management or landlord about your decision to move out. Follow any procedures outlined in the lease agreement regarding giving notice.
4. Financial Responsibilities: Clarify how financial responsibilities, such as rent and utilities, will be handled during the transition period. Determine if you will be replaced on the lease or if a new lease will be initiated.
5. Property Inspection: Coordinate with the property management for a move-out inspection. Address any potential security deposit concerns and ensure a smooth handover of keys and access.
6. Complete Necessary Paperwork: If required, complete any necessary paperwork related to your move-out, including providing a forwarding address for mail and other official communications.

1. Review Lease Terms: Take a moment to review your lease agreement. Note any specific requirements related to move-out procedures, notice periods, and the condition in which the property should be returned.
2. Give Notice: Provide written notice to our office as soon as possible, following the notice period specified in your lease agreement. This allows us to plan accordingly and initiate any necessary processes.
3. Schedule a Move-Out Inspection: Coordinate with our office to schedule a move-out inspection. This will provide an opportunity to identify any potential issues that may need attention before your departure.
4. Settle Outstanding Payments: Ensure that all outstanding rent, fees, and utilities are settled before your move-out date. This includes any charges for damages beyond normal wear and tear.
5. Return Keys: On your move-out day, return all keys and access devices to our office. This step is crucial to finalize the end of your tenancy.
6. Forwarding Address: Provide us with your forwarding address for the return of your security deposit and any other relevant correspondence.
7. Clean and Repair: Leave the property in a clean and well-maintained condition. Attend to any minor repairs or damages to ensure a smooth transition for the next resident.

The responsibility for repairs and maintenance is typically outlined in the lease agreement. In general, landlords are responsible for maintaining the property and ensuring it is in a habitable condition. This includes addressing issues related to the structure, plumbing, heating, and essential amenities.

However, tenants are usually responsible for minor maintenance tasks and for promptly reporting any issues to the landlord or property management. If a repair is needed due to the tenant's actions or negligence, the tenant may be responsible for the associated costs.

It's essential to review your lease agreement for specific details on repair and maintenance responsibilities. If you have a maintenance request, please submit it through the designated channels outlined in your lease agreement. Our goal is to ensure a safe and comfortable living environment for all residents, and we appreciate your cooperation in reporting and addressing maintenance issues.